Refund policy

At Eazy-buy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and our procedures.

1. Return Eligibility

To be eligible for a return:

The item must be unused and in the same condition as received.
The product must be in its original packaging with all tags, accessories, manuals, and invoices included.
The return request must be initiated within 24-48 hours of delivery.
The product must not fall under the non-returnable category (see below).

We reserve the right to refuse returns that do not meet the above conditions.

2. Return Timeframe

You must notify us within 24-48 hours of receiving the product by contacting us at pawanveerwaraich06@gmail.com.

Once your return request is approved, we will provide instructions for the return process.

3. Refund Process and Timing

After we receive and inspect the returned product:

You will be notified regarding approval or rejection of your refund.
If approved, your refund will be processed within 7 business days .
Refunds will be issued to the original payment method used during purchase.

Please note that bank processing times may vary and are beyond our control.

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or other agreed method after confirmation.

4. Exchange Options

We offer exchanges for:

Defective or damaged items
Incorrect products delivered

If you would like to exchange a product, please contact us within 24-48 hours of delivery at pawanveerwaraich06@gmail.com.

Exchanges are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

Notify us within 24-48 hours of delivery.
Provide clear photos or videos showing the issue.

After verification, we will offer:

A replacement, or
A full refund, depending on the situation and product availability.

We aim to resolve such cases as quickly as possible to ensure customer satisfaction.

6. Non-Returnable Items

The following items are not eligible for return unless defective:

Personal care or hygiene products
Innerwear or intimate items
Customized or personalized products
Items marked as “Final Sale”
Digital products (if applicable)

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect product, Eazy-buy will bear the return shipping cost.
If the return is initiated due to change of mind or personal preference, return shipping costs may be borne by the customer.

Shipping charges (if any) are non-refundable unless the return is due to our error.

8. Cancellation Policy

Orders can be canceled before they are shipped. Once shipped, cancellation may not be possible and the order will be treated under our return process.